Frequently Asked Questions
Q. Do you guarantee your work?
A. Yes. We guarantee all work in accordance with the manufacturer’s warranty.
Q. How long are your repairs guaranteed?
A. Computer hardware repairs are guaranteed for the manufacturer’s warranty period, which we’ll inform you of before repair is started. Custom-built computers are warrantied for 2 years.
Q. What forms of payment do you accept?
A. We accept American Express, MasterCard, Visa, Discover, debit cards, Paypal, Square cash, Amazon pay, Apple pay, Checks or Cash.
Q. How do you bill on-site jobs?
A. On-site jobs are billed by the hour. After the 1st hour we bill in 30 minute increments.
How do you bill for remote service?
A. Remote service is billed by the hour. After the 1st hour we bill in 30 minute increments.
Q. How do you bill for jobs done in your shop?
A. For jobs done “in-shop,” we will quote a price before we start work.
Q. Do you service tablets?
A. No. At this time, we do not service tablets or cell phones.
Q. Do you repair laptop screens?
A. Yes we do repair laptop screens.
Q. Do you repair monitors
A. No we do not repair desktop monitors.
Q. Do you repair printers?
A. No we do not repair printers.
Q. Where are you located?
A. For you convenience, our address and phone number are located at the top of every page on our website. We have also provided it here: 106 Tottingham Ct., Garner, NC 27529. 919-647-4338. For directions or more information, please visit our Contact page.